Customer Controller
Core
First point of contact for customers managing deliveries from collection to delivery, ensuring order accuracy and resolving issues.
Role type
Customer Controller (Transport Logistics)
Builds
Reliable transport solutions for food, FMCG, and retail brands
Domain
Transport Logistics / Supply Chain
Deliverable
dashboards & analysis
Required skills
Customer service, order management, data entry, reporting, Microsoft Excel, geographical knowledge, numeracy
Responsibilities
Act as first point of contact for customer deliveries, create customer orders in ESL system, liaise with planning teams for change requests, monitor delivery compliance, investigate late/failed deliveries, complete customer dashboards and discrepancy reports, rate consignments against commercial rate card.
Seniority
Entry-level / Junior
