Senior Client Support Administrator **internal applications only** *12 Month FTC*
Core
First point of contact for clients, resolving queries, managing stock/orders, and ensuring accurate order processing within a food distribution environment.
Role type
Senior Client Support Administrator
Builds
Accurate order fulfillment and client retention reports
Domain
Food supply chain / Distribution
Required skills
Order management, SAP proficiency, inventory control, EDI troubleshooting, client communication, report generation, stock allocation, quality control
Preferred skills
Negotiation, prioritization, training new starters, process improvement identification
Technologies
SAP, MS Word, Outlook, Excel
Responsibilities
Control timely receipt of sales orders, key manual orders into SAP with 5-point checks, chase missing orders, manage duplicate receipts, control customer shelf life settings, manage EDI crashes, cap and allocate stocks, perform inventory management and quality control, handle client queries via phone/email, provide accurate client reports, obtain special costs for delivery points, communicate with internal teams, train new starters, support supervisors, maintain team holiday/sickness cover, identify process improvements
Seniority
Senior, hands-on IC