Client Support Administrator
Core
First point of contact for clients, managing stock/order management, resolving queries, and ensuring timely order processing and delivery within the food supply chain.
Role type
Client Support Administrator
Builds
Accurate order processing, client reports, and traceability data for food and FMCG brands
Domain
Food supply chain / FMCG logistics
Required skills
Order management, SAP proficiency, inventory control, EDI troubleshooting, customer communication, report generation, stock allocation, quality control
Preferred skills
Negotiation, prioritization, initiative, computer literacy (MS Office)
Responsibilities
Control receipt of sales orders and key manual orders into SAP; Chase missing orders and confirm receipt; Manage EDI crashes and processing failures; Allocate stocks and capture fulfillment; Manage inventory and quality control; Deal with clients via phone, email, or face-to-face; Provide accurate client reports and traceability data; Communicate with internal teams to resolve queries.
Seniority
Individual Contributor
