Front Office Team Leader
Core
Lead and support the Front Office team to ensure smooth arrivals, departures, and in-house guest journeys while maintaining high service standards and operational efficiency.
Role type
Front Office Team Leader
Builds
Guest check-in/check-out processes and seamless guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, Guest services management, Property management systems (Opera Cloud), Conflict resolution, Training and coaching, Cross-departmental communication
Preferred skills
Previous front office or guest services experience in a hotel/resort, Opera Cloud experience
Responsibilities
Overseeing daily front desk operations including check-in and check-out, Leading and motivating Front Office team members during shifts, Handling guest enquiries and resolving issues, Maintaining communication between Front Office and other resort departments, Driving training and development for the team, Ensuring accurate use of property management systems
Seniority
Mid-level, supervisory IC