Senior Staff Software Engineer-Voice AI Agent Prompting
Core
Design, build, and operate production voice AI agents that interpret caller intent, reason over context, invoke tools, and act on behalf of callers in live audio channels.
Role type
Senior Staff Software Engineer (Voice AI Agent Prompting & Orchestration)
Builds
Agentic voice applications, autonomous call workflows, and telephony integrations for live customer environments.
Domain
Telecommunications, Contact Centers, Voice AI, Large Language Models
Deliverable
production ML models
Required skills
System design, API integration, data modeling, automated evaluation, prompt engineering, agentic instruction authoring, voice platform expertise, software engineering fundamentals, non-deterministic system testing
Preferred skills
Advanced degrees, certifications
Technologies
CTI, CCaaS, telephony platforms, streaming audio, speech recognition/synthesis, LLMs
Responsibilities
Design and ship agentic voice applications with intent interpretation and tool invocation; Author and version system instructions, role definitions, and guardrails; Build automated evaluation frameworks for non-deterministic voice behavior; Specify requirements for AI coding agents and review their output; Monitor call quality, safety, and reliability in production; Collaborate with product and design teams on success criteria.
Seniority
Senior Staff, hands-on IC
