Mayor’s Office of Education - Student Loan Education Officer
Core
Provide free student loan education, counseling, and debt management support to Philadelphia residents, assisting with repayment plans, default resolution, and forgiveness programs.
Role type
Senior IC student loan education officer and program coordinator
Builds
Educational programs, workshops, and case management services for borrowers
Domain
Public sector / Personal finance / Student loan policy
Deliverable
client delivery
Required skills
Student loan policy knowledge, case management, program development, stakeholder collaboration, data reporting, public speaking, Microsoft Office proficiency
Preferred skills
Personal finance expertise, virtual/in-person training experience, social media management, supervisory experience
Responsibilities
Deliver one-on-one borrower education and assist with loan relief applications, oversee website content and curate resources, conduct outreach and training sessions for diverse audiences, lead peer case reviews and coach fellows, track program metrics and outcomes
Seniority
Mid-level, hands-on IC with supervisory elements