Customer Service Specialist
Hybrid
Core
Deliver innovative and effective debt cancellation solutions for clients in the U.S. lending industry by handling inbound calls, initiating benefits, and processing transactions.
Role type
Customer Service Specialist (Debt Cancellation)
Builds
Debt cancellation programs and benefit-related transactions for U.S. lenders
Domain
Financial Services / Debt Cancellation
Deliverable
client delivery
Required skills
Inbound call handling, benefits initiation, transaction processing, complaint resolution, active listening, documentation
Preferred skills
Bilingual (Spanish/English)
Responsibilities
Answering customer questions, handling complaints, initiating claims, processing benefit transactions, documenting customer inquiries and actions taken