Service Advisor - Carson Honda
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service department operations and customer repair experiences
Domain
Automotive / Dealership
Deliverable
client delivery
Required skills
Customer service, vehicle diagnostics communication, appointment scheduling, billing and payment processing, repair timeline management, complaint resolution
Preferred skills
Dealership advisor and sales experience, 2+ years service advisor experience, general knowledge of vehicle mechanical operations
Responsibilities
Greet customers and document vehicle issues, explain recommended services and repairs, obtain customer approval for costs, schedule appointments, coordinate with technicians, update customers on repair status, process payments, follow up for satisfaction, resolve complaints
Seniority
Entry to Mid-level