Contact Centre Advisor
No visa sponsorship
Core
Full-time Contact Centre Advisor managing high-volume telephony calls for diabetic eye screening services, primarily booking, cancelling, and rescheduling patient appointments.
Role type
Contact Centre Advisor (Healthcare Operations)
Builds
Diabetic eye screening appointment scheduling and patient communication services for the NHS.
Domain
Healthcare / Telecommunications
Required skills
Telephony/Communications, VOIP, Database management, MS Office (Word/Excel), Problem-solving, Customer service
Preferred skills
Call centre experience, Networking concepts, Software log analysis
Responsibilities
Triage and resolve patient appointment complications, Maintain accurate patient databases, Execute high-volume call targets, Coordinate with healthcare professionals
Seniority
Individual Contributor