IT Service Delivery Manager
Core
Lead end-to-end delivery and management of custom applications across the SDLC, connecting business priorities with development, maintenance, and operations.
Role type
Senior IT Service Delivery Manager
Builds
Custom applications and services for business operations
Domain
IT Service Management / Software Development
Required skills
SDLC management, Agile delivery, stakeholder management, service status reporting, risk management, application stability, SLA/KPI management, cross-functional team leadership, technical debt monitoring
Preferred skills
Microsoft Dynamics 365 (Field Services), ServiceNow, Azure DevOps, ITIL4, hands-on software engineering experience
Technologies
Microsoft Dynamics 365, ServiceNow, Azure DevOps
Responsibilities
Manage end-to-end application lifecycle, lead multidisciplinary teams, manage roadmaps and releases, ensure application stability and compliance, oversee incidents and problem management, manage stakeholders, prepare service status reports, promote Agile ways of working, monitor technical debt and risks
Seniority
Senior, hands-on IC