Diagnosta/Technical Support Advisor
Core
Diagnose device failures, perform repairs on devices and accessories, and manage warranty claims to ensure efficient service delivery.
Role type
Technical Support Advisor (Hardware Repair & Claims)
Builds
Repaired devices and processed warranty claims for SOMFY smart home automation products.
Domain
Home automation / Smart home / Building automation
Required skills
Hardware troubleshooting, device repair, claims administration, logistics coordination, product quality analysis, offer preparation, tool development, English communication, SAP system usage, Microsoft Office
Preferred skills
Construction/technical industry experience, manual skills, SEP electrical certification, Salesforce Incident Management
Technologies
Salesforce, SAP, Microsoft Office
Responsibilities
Diagnose device failures and perform repairs, administer warranty claims and expert reports, support logistics and warehouse processes, analyze quality incidents to improve products, prepare out-of-warranty repair offers, develop testing tools, contact international sales units in English.
Seniority
Junior to Mid-level, hands-on IC