Systems Engineer (Enterprise Applications Support)
Core
Provide technical support, troubleshooting, installation, and validation for enterprise applications and specialized systems in a pharmaceutical CRO.
Role type
Tier 2/3 Systems Engineer (Enterprise Applications Support)
Builds
Supports off-the-shelf software packages, ERP, BPM, document management systems, and specialized warehouse systems.
Domain
Pharmaceutical industry / Enterprise IT / Systems Engineering
Required skills
Enterprise application support, software installation, user training, software update monitoring, CFR 21 Part 11 validation, SQL query creation, systems testing, technical audits
Preferred skills
Systems analysis, Jira Service desk/Confluence, systems development, systems validation
Technologies
Jira, Confluence, ERP, BPM, SQL
Responsibilities
Troubleshoot application issues, conduct user training, monitor software updates and recommend migrations, perform technical audits for compliance, update validation status of information systems
Seniority
Mid-level, hands-on IC