Assistant Guest Relation Manager
Core
Deliver exceptional, personalized guest experiences and oversee guest relations operations for a five-star luxury hotel in Doha, Qatar.
Role type
Senior Guest Relations Manager (Supervisory)
Builds
Luxury guest experiences, VIP services, and brand reputation for La Cigale Hotel
Domain
Luxury Hospitality / Hotel Management
Required skills
Guest relations management, team supervision, service recovery, complaint handling, VIP coordination, operational reporting, multi-department coordination
Preferred skills
Luxury hospitality experience, supervisory background, foreign languages, hospitality degree
Technologies
PMS systems, guest profile management tools
Responsibilities
Welcome and engage guests ensuring seamless arrivals and departures, monitor daily arrivals and VIP movements, coordinate with Front Office, Concierge, Housekeeping, and F&B, handle guest feedback and complaints, supervise and coach the Guest Relations team, review guest satisfaction feedback and online reviews, promote hotel facilities and exclusive services, maintain accurate guest profiles and operational reports
Seniority
Senior, hands-on IC with supervisory duties