Front Office Assistant Manager (Duty Manager)
Core
Full-time Front Office Assistant (Duty) Manager ensuring high-level guest service, leading the front office team, and resolving guest complaints at a 229-room airport hotel.
Role type
Senior Front Office Duty Manager
Builds
Guest experiences and operational efficiency for Pullman Sydney Airport
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service leadership, team guidance and training, complaint resolution, check-in/check-out procedures, health and safety compliance, multi-tasking, time management
Preferred skills
Fidelio or Opera PMS experience, hotSOS experience
Responsibilities
Acting as a role model for the Front Office team, driving loyalty sign-ups, attending to guest requests proactively, providing guidance and supporting training, resolving guest complaints, assisting with check-in and check-out, assisting other hotel areas during peak times, ensuring health and safety of patrons and staff
Seniority
Senior, hands-on IC