Technical Support Specialist
Core
Provide 1st tier desktop support, installation, configuration, and management of computer systems for Philadelphia residents.
Role type
Desktop Support Specialist
Builds
Desktop and laptop images, support processes
Domain
Municipal government IT
Required skills
A+ Certification, Windows OS troubleshooting, printer troubleshooting, software installation, driver/firmware updates, remote desktop tools, ticketing systems, documentation creation
Preferred skills
MCP Certification (Windows 10), Associate degree in IT/Computer Technology
Technologies
Windows, MS Office, Adobe Acrobat, Chrome, IE, Firefox, Remote Desktop, VPN Software
Responsibilities
Answer help desk calls and create tickets, resolve assigned support tickets, provide support to remote facilities via remote tools or travel, troubleshoot hardware/software issues, create and deploy system images, escalate complex issues to higher tiers
Seniority
Mid-level, hands-on IC