Gestionnaire de l'évolution client, SAP AMS
Core
Principal point of responsibility for a portfolio of SAP clients, managing the client relationship, service health, and commercial performance to drive continuous value creation.
Role type
Senior SAP Application Management Services (AMS) Account Manager
Builds
Continuous value delivery for SAP S/4HANA Cloud environments, moving from reactive support to proactive improvement.
Domain
Enterprise Software / SAP / Managed Services
Required skills
SAP ERP and S/4HANA expertise, Account management and governance, ITIL-based service management, Financial and resource management, Team leadership and development, Knowledge management
Preferred skills
Experience with Canadian mid-market clients, SAP S/4HANA post-production transition, AI-driven service delivery, SAP Cloud ALM or Solution Manager
Technologies
SAP S/4HANA Cloud, SAP Cloud ALM, Solution Manager, AI tools (Joule)
Responsibilities
Act as primary trusted advisor and point of contact for assigned clients; Plan daily delivery, assign tickets, coordinate resources, and resolve issues to meet SLAs; Govern services through regular meetings, performance reporting, and risk/budget management; Drive account growth by identifying upsell opportunities and preparing business cases for sales teams; Lead and develop consultants on the portfolio; Maintain a structured knowledge base for each client.
Seniority
Senior, hands-on IC with leadership responsibilities
