Customer chat support agent with Portuguese and English - on site in Varna, Bulgaria
On-site
Core
First point of contact for customers via chat and email, assisting with inquiries and documenting interactions in the CRM.
Role type
Customer support specialist (chat/email)
Builds
Customer support services for clients
Domain
Customer Experience Management (CXM)
Deliverable
client delivery
Required skills
Native-level Portuguese, English (B2+), written and verbal communication, computer literacy, technical aptitude, documentation, case management, multi-system navigation
Preferred skills
Previous customer service experience
Responsibilities
Handle customer inquiries via chat and email, document interactions in CRM, follow communication guidelines, escalate complex cases, work across multiple systems
Seniority
Individual Contributor