Superviseur de production IT / Team Leader Anglais H/F
Core
Supervise and coordinate on-site IT support technicians to ensure high-quality user experience and service delivery for a global electrical distribution leader.
Role type
Senior IT Operations Team Leader
Builds
IT support services and user experience
Domain
IT Support / Electrical Distribution
Required skills
Team management, operational planning, performance monitoring, incident management, process improvement, stakeholder communication, Excel proficiency, English (C1/C2)
Preferred skills
Leadership, service orientation, analytical thinking, continuous improvement mindset
Responsibilities
Organize and plan daily technician activities, supervise incident handling and escalations, track key performance indicators, coordinate with service owners and clients, drive process optimization, onboard new team members
Seniority
Senior, hands-on IC