Customer Service Specialist
Core
Manage end-to-end customer order fulfillment, coordinating with Supply/Demand Planning, Warehouse, and Transport teams to ensure accurate and timely delivery.
Role type
Customer Service Specialist (Order Management & Fulfillment)
Builds
Customer order execution and delivery
Domain
Specialty chemicals / Construction materials / Supply Chain
Required skills
Order management, Stakeholder coordination, Reporting, Risk identification, Data analysis, Microsoft Excel
Preferred skills
Customer Service, Supply Chain, Logistics, Sales Support
Responsibilities
Receive and process customer orders, Prepare reports for Supply/Demand Planning, Identify fulfillment risks, Coordinate transport and shipment planning, Manage customer inquiries and complaints, Maintain customer master data
Seniority
Individual Contributor
