Customer Success Manager (with English and French)
Core
Serve as the primary bridge between enterprise customers and engineering/product teams to drive deep integration of cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities.
Role type
Senior Technical Account Manager / Customer Success Manager
Builds
Enterprise data and AI analytics platforms (Mosaic, Semantic Layer)
Domain
Enterprise Analytics, AI, Cloud-Native Architecture
Deliverable
production ML models
Required skills
Cloud-native services (Kubernetes, Docker), Cloud providers (AWS, Azure, GCP), Data modeling, ETL/ELT, MLOps, AI deployment, Enterprise analytics, Business Intelligence, CRM tools (Salesforce, Gainsight), Project management, Technical consulting
Preferred skills
Professional cloud certification, Experience with Alpha/Beta programs, Experience managing strategic enterprise accounts
Technologies
Kubernetes, Docker, AWS, Azure, GCP, Salesforce, Gainsight, Mosaic
Responsibilities
Lead technical strategy and whiteboard sessions with C-suite stakeholders, Conduct technical demonstrations and workshops for engineering teams, Monitor account health using technical telemetry, Synthesize field feedback to influence product roadmaps, Partner with Sales to identify upsell opportunities, Lead Quarterly Business Reviews (QBRs)
Seniority
Senior, hands-on IC
