Customer Service Rep(02828) - 2255 E Division St
Core
Answer inbound customer calls, emails, and messages to resolve concerns and provide accurate product/service information.
Role type
Customer Service Representative
Builds
Customer satisfaction and lasting relationships
Domain
Customer Support
Deliverable
client delivery
Required skills
Active listening, problem-solving, multitasking, time management, CRM proficiency, conflict resolution
Responsibilities
Answer inbound customer calls, emails, and messages; Resolve customer issues and complaints; Document all customer interactions; Follow up with customers to ensure resolution; Escalate complex or unresolved issues; Meet performance metrics including response time and satisfaction scores.