Call Centre Agent (Senior Associate) - Insurance Night Shift
Core
Handle inbound calls to assist customers and agents with insurance-related queries, billing, policy management, and conflict resolution.
Role type
Senior Associate Call Centre Agent (Insurance)
Builds
Customer service interactions and resolved insurance policy issues
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, conflict de-escalation, billing system navigation, multitasking, active listening, numerical analysis
Preferred skills
Insurance industry experience, international contact centre experience
Responsibilities
Answer inbound calls regarding new business, renewals, and policy amendments; resolve cancellations and reinstatements; document customer interactions; identify new business opportunities.
Seniority
Senior, experienced IC