Specialist II, HR Services, Knowledge Management (Fixed-Term)
Core
Manage the full knowledge management lifecycle, including content development, system administration, and process governance for an internal HR Knowledge Base.
Role type
Specialist II, HR Knowledge Management
Builds
Internal HR Knowledge Base and related processes
Domain
Human Resources / Knowledge Management
Required skills
Knowledge management lifecycle management, content development, system administration, process improvement, technical writing, data analysis, MS Excel, ServiceNow, HTML, HR domain expertise
Preferred skills
Web development, process mapping, HR metrics, Workday, other KM platforms
Technologies
ServiceNow, MS Office (Excel, Word, PowerPoint), MS Visio, Lucid Chart, HTML
Responsibilities
Coordinate global stakeholders on article creation and updates; maintain system performance and usage reports; liaise with stakeholders to close document gaps; train Knowledge Editors on ServiceNow; analyze content requirements and employee feedback; lead project releases and rollouts.
Seniority
Specialist II, mid-level IC