AMS Presales Senior Consultant
Core
Manage end-to-end Application Managed Services (AMS) for enterprise applications, ensuring availability, stability, performance, and SLA adherence while driving automation and AI-assisted resolution.
Role type
Senior IC Application Managed Services Consultant
Builds
Stable, high-performance enterprise application environments for global clients
Domain
IT Operations / Application Support / Managed Services
Required skills
SAP (S/4HANA, ECC, FICO, MM, SD, PP, SuccessFactors, Ariba, BW/4HANA, Basis, Integration), Oracle (E-Business Suite, Fusion Cloud, ERP, HCM, SCM), ITIL/ITSM practices, Incident/Problem/Change Management, ServiceNow, Jira, BMC, Root-cause analysis, Automation/AIOps/GenAI, Stakeholder management, Transition planning, Cloud migration
Preferred skills
SAP + non-SAP integrated landscape, Oracle + SAP environments, Manufacturing applications, Global AMS engagements, Large-scale application transitions, Cloud AMS, AIOps, GenAI-powered application support, ServiceNow automation, Process automation/RPA, ITIL certification, GSI/managed services organization experience
Technologies
SAP S/4HANA, SAP ECC, SAP FICO, SAP MM, SAP SD, SAP PP, SAP SuccessFactors, SAP Ariba, SAP BW/4HANA, SAP Basis, Oracle E-Business Suite, Oracle Fusion Cloud, Oracle ERP, Oracle HCM, Oracle SCM, Microsoft Dynamics, D365, Salesforce, ServiceNow, Workday, MES, PLM, Java, .NET, GenAI, AIOps, ServiceNow, Jira, BMC
Responsibilities
Manage end-to-end AMS services for enterprise applications; Ensure application availability, stability, performance and SLA adherence; Manage incidents, service requests, problems and changes; Drive incident reduction through root-cause analysis and preventive actions; Monitor application health and proactively identify potential service issues; Ensure effective transition of applications into AMS; Identify opportunities for automation, AI-assisted resolution, and self-healing; Participate in application transition, KT, due diligence, and support model definition; Work closely with CIO/CTO organizations and business stakeholders; Manage customer escalations and service reviews.
Seniority
Senior, hands-on IC
