Teamleider Customer Service | Teamleider ASM
Core
Leading the customer service team to ensure customers experience the best service daily, focusing on operational and tactical challenges to ensure smooth processes and high-quality service delivery.
Role type
Senior IC team leader (customer service)
Builds
Customer service operations and team performance
Domain
Food safety, feed, and water testing (laboratory services)
Required skills
Team leadership, process optimization, project management, time management, strategic planning, coaching, conflict resolution, quality assurance
Preferred skills
Change management, stakeholder engagement, talent development
Technologies
CRM systems, scheduling tools, performance analytics platforms
Responsibilities
Coach and develop team members, manage daily operations and scheduling, resolve operational bottlenecks, drive process improvements, participate in team leader group discussions, ensure service quality standards
Seniority
Senior, hands-on IC