Navigator Support Analyst (12-Month Contract) | Hybrid, Mid-Shift
Core
Provide day-to-day operational support for a global planning and resource management platform, managing incidents, root cause analysis, and process standardization for international stakeholders.
Role type
Senior IC application support analyst (business architecture)
Builds
Operational stability and standardized processes for a global resource management platform
Domain
Financial services / Investment administration / Business Architecture
Deliverable
dashboards & analysis
Required skills
Root cause analysis, Incident management, Process standardization, UAT requirements definition, Agile methodologies, Microsoft Excel, Azure DevOps
Preferred skills
Stakeholder management, Change impact assessment, User adoption strategies, Technical documentation
Responsibilities
Manage BAU requests, queries, and incidents end-to-end ensuring SLA compliance; Investigate operational issues and recommend business solutions; Design and maintain checklist management processes; Support solution delivery by defining UAT requirements and partnering with developers; Drive user adoption through training and process improvement.