Senior Business Consultant
Core
Strategic lead for knowledge management workstream, owning requirements gathering, vendor evaluation, and governance for Genesys Cloud AI implementation.
Role type
Senior Business Consultant (Advisory)
Builds
Decision-grade output (Requirements Matrix, Tool Evaluation Report, Governance Playbook) for client knowledge management transformation.
Domain
Enterprise Knowledge Management, Contact Centre Operations, AI/LLM Strategy
Required skills
Management consulting, requirements gathering, vendor evaluation, knowledge management platforms, contact centre AI, TCO modeling, technical writing, regulated environments
Preferred skills
Genesys Cloud CX/AI, incumbent platform evaluation, bilingual English/French, KM/ITIL certifications
Technologies
Genesys Cloud, Genesys Cloud AI, Knowledge Management Platforms
Responsibilities
Own the Requirements Matrix and drive structured discovery; Map requirements against Genesys Cloud AI capabilities; Model total cost of ownership including AI token consumption; Author the Tool Evaluation Report and Governance Playbook; Design content templates and best practices; Observe and assess proofs of concept; Act as client-facing lead for the workstream.
Seniority
Senior, hands-on IC
