Service Delivery Manager with French and English
Core
Trusted advisor for key customers ensuring successful service delivery and operational excellence for Hitachi's cloud-based business applications.
Role type
Senior Service Delivery Manager
Builds
Service delivery plans, service reports, and customer engagement strategies for Dynamics 365 and other cloud-based business applications.
Domain
IT Services / Cloud Solutions
Required skills
Client relationship management, Contractual responsibility, Financial management, Service reporting, Pre-sales engagement, Contract renewal analysis
Preferred skills
ITIL Framework, Project Management, Dynamics 365, CRM/ERP/SaaS applications
Technologies
Dynamics 365, Power Platform, Azure
Responsibilities
Lead client engagement initiatives, maintain high customer satisfaction, manage pre-pay allocations and invoicing, produce service reports, deliver pre-sales presentations, align services to client business challenges
Seniority
Mid-Senior, hands-on IC
