IT Support Technician L1 & L2 (m/w/d)
Core
Provide onsite technical support for hardware, software, and network issues in a large enterprise environment.
Role type
IT Support Technician (L1 & L2)
Builds
Maintains desktops, laptops, printers, mobile devices, and meeting room AV equipment.
Domain
Enterprise IT Support
Required skills
Windows OS troubleshooting, Microsoft 365 administration, Active Directory management, network troubleshooting (LAN/Wi-Fi), incident processing, documentation
Preferred skills
Monitoring and reporting of production environment, procedure improvement
Technologies
Windows, Microsoft 365, MS Teams, Active Directory, ITIL
Responsibilities
Install and configure desktops, laptops, printers, and mobile devices; Troubleshoot Windows OS and common enterprise applications; Manage user accounts and permissions in Active Directory; Respond to service desk tickets within SLAs; Support meeting room technology and AV equipment; Perform basic network troubleshooting; Document incidents and solutions.
Seniority
Junior to Mid-level, hands-on IC
