Manager, Retail Market Insights
Core
Lead the Customer Success team to deliver measurement, improvement, and strategic insights for retail clients by managing project execution, team development, and client relationships.
Role type
Senior Manager, Customer Success
Builds
Client reports, presentations, and strategic insights for retail markets
Domain
Retail / Consumer Intelligence
Deliverable
client delivery
Required skills
People management, Project management, Business acumen, Strategic planning, Team training, Client consultation, Performance management, Presentation skills, Financial analysis, Industry trend analysis
Preferred skills
Digital environment experience, Virtual collaboration, Growth strategy understanding
Responsibilities
Conduct performance reviews and training for direct reports; supervise project management stages; consult with clients on concerns; conduct external presentations; allocate work based on team capacity; drive client satisfaction with actionable recommendations; develop strategic understanding of industry trends and competition.
Seniority
Manager, hands-on leadership