Navigator Support Analyst
Core
Provide operational support for a global planning and resource management platform, managing incidents, troubleshooting issues, and driving user adoption for international stakeholders.
Role type
Senior IC application support analyst (business architecture)
Builds
Operational stability and user adoption for a global planning platform
Domain
Investor services / Private equity administration
Deliverable
dashboards & analysis
Required skills
Root cause analysis, checklist template management, UAT requirements definition, Azure DevOps, Microsoft Excel, Visio, Agile methodologies
Preferred skills
Stakeholder management, process improvement, training delivery
Responsibilities
Manage BAU requests, queries, and incidents end-to-end; investigate operational issues and identify root causes; design and maintain checklist management processes; support solution delivery by defining UAT requirements; drive user adoption through training and communication