Duty Manager- Front Office
Core
Supervise and lead the Front Office team to deliver exceptional guest service, manage daily operations, handle guest inquiries, and maximize room revenue.
Role type
Front Office Duty Manager
Builds
Guest experiences and hotel operational efficiency
Domain
Hospitality / Hotel Management
Required skills
Front Office operations, Opera PMS, Microsoft Office, revenue management, rostering, team leadership, guest relations, financial reconciliation, recruitment support
Preferred skills
Diploma in Hospitality Management or Business Administration, 3+ years hotel industry experience
Technologies
Opera PMS, Microsoft Outlook, Microsoft Office
Responsibilities
Supervise and coach the Front Office team, lead daily operations, handle guest complaints, conduct team briefings, assist with reservations and revenue management, ensure financial reconciliation, support recruitment and training, maintain compliance with health and safety policies.
Seniority
Mid-level, hands-on IC