Customer Service Representatives - Emergency (Virginia State Residents)
Core
Deliver customer care and handle emergency situations via phone, email, chat, and correspondence for a public utility client.
Role type
Customer Service Representative (Emergency)
Builds
Resolutions for service requests, billing questions, and power outage emergencies; educates customers on energy programs.
Domain
Utilities / Energy
Deliverable
client delivery
Required skills
Active listening, probing questions, multi-tasking, verbal and written communication, Microsoft Office familiarity
Preferred skills
None stated
Technologies
Microsoft Office
Responsibilities
Handle various customer service calls including service requests and billing questions; manage calls related to power outages and other emergency situations; educate customers on suppliers and energy choice programs.
Seniority
Entry-level
