Front of House Manager
Core
Lead a team of five to oversee daily operations of two busy reception areas, manage access control, and support HR and trading functions for a client serving international students.
Role type
Front of House Manager
Builds
Visitor experience and operational continuity for a client organization
Domain
Facility Management / Education Sector
Required skills
Team leadership, access control management, HR administration, payroll processing, crisis management, customer service, multitasking, problem-solving
Preferred skills
Coaching and mentoring, adaptability, resilience, conflict resolution
Technologies
QR code systems, pass systems
Responsibilities
Manage access control processes and security protocols, coach and develop the front-of-house team, support HR administration and payroll, coordinate operations during student enrolment periods, resolve complaints and handle challenging situations
Seniority
Mid-level, hands-on IC