Quality Analysts | Cairo | German or Spanish-speaking | Telecom!!
On-site
Core
Evaluate transactions and manage service quality to guarantee customer satisfaction for a telecom client.
Role type
Quality Analyst
Builds
Service quality reports and strategies
Domain
Telecom
Deliverable
dashboards & analysis
Required skills
transaction evaluation, calibration session attendance, data analysis, trend identification, report generation, German or Spanish fluency, MS Office proficiency
Responsibilities
Complete assigned transaction evaluation, attend internal and external calibration sessions, oversee and manage performance and service quality, establish and maintain communication with clients and team members, relay important information via timely and accurate reports, produce strategies based on data reports and analysis
