Bilingual VIP Account Manager (English/French)
Core
Managing, retaining, reactivating, and growing a portfolio of VIP players across English and French-speaking audiences to drive retention and revenue.
Role type
Senior IC VIP Account Manager (Gaming/Betting)
Builds
High-value customer relationships and personalized VIP experiences
Domain
Sports betting and gaming industry
Deliverable
client delivery
Required skills
Fluency in English and French, Casino knowledge, Account management, CRM systems, Event management, Customer service, Relationship management, Data analysis
Preferred skills
Experience in sports, gaming, betting, or VIP customer management, Travel flexibility
Technologies
CRM systems
Responsibilities
Manage and grow a portfolio of VIP players, Deliver first-class VIP experience via phone/email/SMS/chat, Collaborate with CRM/Marketing/Product/Payments/Trading teams, Represent the business at VIP events, Provide flexible customer-focused support including evenings/weekends