Hotel Welcomer (Doorperson / Luggage porter)
Core
Welcome guests, manage taxi flow, and provide luggage assistance at the hotel entrance.
Role type
Front-line hospitality staff (doorperson/luggage porter)
Builds
Guest arrival/departure experience and hotel frontage
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest relations, taxi management, luggage handling, information provision, complaint resolution, team coordination, safety compliance, sales promotion
Preferred skills
Proactive initiative, flexibility, appearance standards
Responsibilities
Manage taxi arrivals and departures, handle luggage storage and retrieval, resolve guest complaints, promote hotel services, maintain front-of-house cleanliness, coordinate with other departments