Senior Dynamics Consultant – Tieto Tech Consulting (m/f/d)
Core
Senior consultant defining, designing, configuring, implementing, and evolving Microsoft Dynamics 365 Customer Service solutions for clients.
Role type
Senior IC Dynamics 365 Functional Consultant
Builds
Customer service solutions and digital services for clients across public sector, finance, insurance, energy, logistics, and manufacturing.
Domain
Enterprise Resource Planning (ERP) / Customer Service / Microsoft Dynamics 365
Required skills
Dynamics 365 Customer Service, Dynamics 365 Customer Insights (Journeys), Power Apps, Power Automate, Dataverse, customer process modeling, implementation projects, reporting and data analytics, maintenance and support
Preferred skills
Microsoft certifications (PL-200, PL-600, AB-100, MB-230, AB-250), consulting experience, client project experience
Technologies
Microsoft Dynamics 365, Power Platform, Dataverse
Responsibilities
Define, design, configure, implement, and evolve Dynamics 365 Customer Service solutions; participate in workshops and requirements definition; support clients through development project phases; handle maintenance, support, and minor development tasks.
Seniority
Senior, hands-on IC