Site Account Manager
Core
Operations leader responsible for executing service delivery, ensuring operational excellence, and managing client relationships for contracted operations.
Role type
Senior Site Account Manager
Builds
Client service delivery and operational processes
Domain
Business services / Customer service operations
Required skills
People leadership, financial management, contract management, client relationship management, continuous improvement, workflow management, P&L analysis, team development, SLA compliance
Preferred skills
Experience with Engage platform, multi-service solution delivery, due diligence for new business
Technologies
Engage, Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs; manage full employee lifecycle including hiring, training, and performance management; establish and sustain quality service delivery through SOPs; manage relationships with clients and present monthly Client Service Reviews; review monthly P&L and manage labor allocations; drive continuous improvement and resolve escalated client issues.
Seniority
Senior, hands-on IC