Guest Service Executive (F&B Service) @ ibis Navi Mumbai
Core
Provide proficient and professional guest service in the Front Office and F&B Service departments, handling guest inquiries, complaints, and orders while ensuring operational standards.
Role type
Guest Service Executive (F&B Service)
Builds
Guest experiences and operational efficiency for ibis Mumbai Vikhroli
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, complaint resolution, menu knowledge, table setup and clearing, inventory control, sales promotion, luggage handling, safety compliance
Preferred skills
Cost-effective resource management, cross-departmental coordination
Responsibilities
Respond to customer queries and resolve issues, attend to guest complaints and requests, set up operating equipment and inspect linen/condiments, clear and re-set guest tables, take guest orders and maintain accounts, promote hotel facilities, handle luggage, control room inventory, report equipment malfunctions or emergencies
Seniority
Individual Contributor, operational level