Lead Service Designer
Core
Deliver high-profile digital products and services for UK public sector and large private companies, building end-to-end solutions that meet user needs and deliver business impact.
Role type
Lead Service Designer (Public Sector & Enterprise)
Builds
Digital products, services, and service blueprints for UK public sector and large private organizations
Domain
Public Sector / Enterprise IT / Digital Transformation
Required skills
Service design, user experience design, service blueprinting, stakeholder management, agile delivery, design workshops, rapid prototyping, GDS standards compliance, complex service analysis
Preferred skills
Experience with large transformation projects, defining vision and outcomes for programs
Technologies
GDS standards, digital prototyping tools
Responsibilities
Create design concepts and service blueprints to reimagine service delivery; Lead design workshops and sprints with stakeholders and users; Analyze user needs and business objectives in complex service areas; Build strong client relationships and act as key point of contact; Define vision and outcomes for products and programs; Rapidly design and test digital prototypes with users
Seniority
Senior, hands-on IC