Director of Operations
Core
Lead operational pre-opening journey and day-to-day performance for a new luxury hotel, ensuring readiness of departments, systems, and service standards.
Role type
Senior IC hotel operations director
Builds
A new Pullman hotel (rooms, F&B, events, wellbeing floor) for business and leisure travelers
Domain
Hospitality / Luxury Hotel Operations
Required skills
Hotel operations leadership, Rooms/F&B operations, Pre-opening project management, Team coaching, Compliance and risk management, Financial performance focus
Preferred skills
Premium/luxury hospitality experience, Commercial acumen, Building operational culture from scratch
Technologies
N/A
Responsibilities
Lead operational pre-opening journey, Partner with GM on operational strategy, Lead and coach operational teams, Drive guest experience and service excellence, Collaborate with Commercial/Finance/People teams, Maintain compliance and workplace health standards
Seniority
Senior, hands-on IC