Customer Care Associate
Core
Primary point of contact for customers, managing communication via phone and email while verifying company registration data and updating supplier databases.
Role type
Customer Care Associate (Data Verification & Support)
Builds
Supplier database records and customer support interactions
Domain
Business sustainability ratings and corporate data verification
Deliverable
dashboards & analysis
Required skills
Customer service, online research, database management, stakeholder collaboration, process improvement, multitasking, Microsoft Office proficiency, English fluency
Preferred skills
Salesforce experience, international exposure, other languages
Responsibilities
Manage customer communication via phone and email, conduct online research to verify company registration information, update supplier databases with accurate entity details, respond to client queries, collaborate on process optimization initiatives.
Seniority
Entry-level to Junior