Senior. Associate - Operations
Core
Conduct outbound customer satisfaction surveys, verify customer information, and provide first-line support to resolve queries and complaints for retail partners.
Role type
Senior Associate Operations (Customer Service)
Builds
Customer engagement initiatives and seamless customer experiences
Domain
Retail / Customer Operations
Deliverable
dashboards & analysis
Required skills
Outbound surveying, data verification, complaint escalation, first-line support, active listening, KPI achievement, data integrity
Preferred skills
Modern Luxury principles, customer-first mindset
Responsibilities
Conduct outbound customer satisfaction surveys, verify and maintain accurate customer information, capture customer lifestyle and interest data, record service ratings and feedback, escalate customer complaints, provide first-line support on systems and processes, resolve customer queries, achieve contact targets and KPIs, record interactions on client systems
Seniority
Senior, hands-on IC