Collection Admin Jr Supervisor
Core
Supervising General Support Collection operations, managing vendor partnerships, and overseeing administrative workflows to meet SLA targets.
Role type
Junior Supervisor, General Support Collection
Builds
Administrative reports, operational expense invoices, and vendor performance data
Domain
Financial Services / Collections
Deliverable
dashboards & analysis
Required skills
Vendor management, SLA/KPI monitoring, manpower planning, operational expense calculation, Microsoft Excel, Google Sheets, Google Docs
Responsibilities
Directing and coordinating General Support Collection operations, monitoring workflow compliance and output quality, calculating and executing manpower fulfillment, formulating and monitoring vendor KPIs and SLAs, overseeing operational expense calculations and invoice processing.
Seniority
Junior, supervising IC
