Customer Service Rep (01580)
Based in United States
Core
Greet customers, handle inquiries and complaints, and process orders/refunds via phone, email, or in person.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
Retail / General Consumer Services
Deliverable
client delivery
Required skills
Verbal communication, written communication, data entry, multi-tasking, problem-solving, time management, product knowledge
Responsibilities
Greet customers warmly and address their needs, Handle customer inquiries, complaints, and requests, Process orders, refunds, and exchanges accurately, Maintain up-to-date knowledge of products and services, Document customer interactions in a database, Identify opportunities to upsell or cross-sell products
Seniority
Entry-level, individual contributor