Client Success Manager (Remote)
Core
Manage existing healthcare recruitment client accounts, drive referrals, and secure new business opportunities through strategic account development and RFP management.
Role type
Senior Client Success Manager (Healthcare Recruitment)
Builds
Client partnerships and revenue growth for a national physician recruitment firm
Domain
Healthcare recruitment and staffing
Required skills
Account management, sales, RFP process management, client relationship building, contract negotiation, strategic account development, performance target achievement, C-suite communication, issue resolution
Preferred skills
Physician recruitment experience, healthcare sales experience, experience selling to C-suite and HR departments
Technologies
Client portal, sales decks, RFP platforms
Responsibilities
Manage a book of accounts to ensure client satisfaction and partnership success; generate referrals and identify RFP opportunities; develop strategic account plans and drive additional business; manage RFP processes from bid securing to submission; create and maintain client case studies; assist production staff with client issues; negotiate contracts and pricing schedules; achieve quarterly and annual KPIs.
Seniority
Mid-Senior, hands-on IC