Team Manager [028758]
Core
Lead and supervise a large team of floor operators for live broadcast operations, ensuring continuity, quality, and efficiency in a high-pressure environment.
Role type
Senior Operations Team Manager (Live Broadcast)
Builds
Live broadcast streams for online gaming operators
Domain
Live streaming / Online Gaming
Required skills
Large team leadership, real-time operational monitoring, performance analysis, incident escalation, conflict resolution, stakeholder reporting
Preferred skills
Experience in BPO, field operations, retail, or hospitality
Technologies
MS Office (Excel, Word, Outlook)
Responsibilities
Lead and inspire large operational teams on the floor; monitor service performance in real-time at workstations; evaluate daily staff performance against KPIs; prepare and channel daily/monthly performance reports to Operations and Finance; act as the primary alert channel for critical incidents or operational risks.
Seniority
Senior, hands-on IC
