Teamleiter Kundeneingang / Kundenservice (m/w/d)
Core
Ensure smooth operations in the customer intake and service department, acting as a competent contact for customers regarding inquiries, credit notes, data changes, and complaints.
Role type
Team Lead, Customer Service
Builds
Customer service processes and support for B2B clients (wholesale/gastronomy)
Domain
Retail / Wholesale / B2B Services
Deliverable
client delivery
Required skills
Customer service, PC proficiency, shift work adaptability
Preferred skills
Trade apprenticeship (Großhandelskaufmann/ Einzelhandelskauffrau), experience in customer service
Responsibilities
Support and represent department leadership in team management and scheduling; handle customer inquiries, credit notes, data changes, and complaints; maintain open communication with customers during peak times.
