Senior Consumer Service Manager (m/w/d)
Core
Leading a customer service team to handle operational daily business, including inquiries, complaints, returns, and order-related issues for retail customers.
Role type
Senior Team Lead, Customer Service Operations (via careerplan.io/jobs/2785132-senior-consumer-service-manager-mwd-at-ironmaxx-logistic-services-gmbh-co-kg)
Builds
Customer service operations, complaint management, and order fulfillment processes for retail clients
Domain
Retail / Customer Service
Required skills
Team leadership, operational management, ticket system management, SAP/WMS proficiency, process optimization, performance management, escalation handling, data analysis, cross-functional collaboration
Preferred skills
Greyhound experience, additional languages beyond German/English
Responsibilities
Lead and support the customer service team in daily operations, organize workload and staffing, ensure professional handling of inquiries and escalations, manage ticket systems and service quality standards, coordinate returns and order corrections, analyze service metrics and trends, implement process improvements, conduct performance reviews and team development
Seniority
Senior, hands-on IC with team leadership